However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. Account - Mobile. Regards. The cable could be hidden within, or behind, furniture. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Thank you. . Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Reply. I’ve checked the external. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Options. I’ve tried calling but the people I’m connected to keep hanging up. Manage Your Account. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Occasionally only a very short stub of wire is left. 2. . A non-split socket will have the sockets and screws in the middle. The cable could be hidden within, or behind, furniture. Tudor. Manage Your Account. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Not all properties have a socket, just a cable. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. New Install Assistance. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Manage Your Account. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. No virgin media wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. . easy install. Re: No virgin media wall socket. But I. Choose the best spot for your wifi hub. . All forum topics; Previous topic; Next topic; 14 REPLIES 14. Account - Mobile. Home Phone. Just joined. Just joined Options. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. ThanksRe: No virgin media wall socket. socket. You can also check for a loose cable as not all properties have a socket. Networking and WiFi. Hello Virgin Media, we moved into a new house. I've got the same problem as above. Socket should be on the underside. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It is surface clipped usually. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. The wall socket I have within my home does not appear to be working. Account - Cable. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Various cable mediums are used in modern systems to transmit data. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. Browse Virgin Media Virgin Media Community. 29-12-2022 20:58 - edited 29-12-2022 21:00. A photo would be helpful if possible. com. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Was told that an engineer would come out, look at the sockets and do the switchover. My previous sky microfilter attached here. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. A Ti-Vo was installed in one of the upstairs bedrooms. The metal box in photo 3 looks like a likely contender. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm a Very Insightful Person, I'm here to. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Turn on and start the hub. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I've looked for an external box but cannot. Just moved in to new (rental) flat. on 14-09-2022 12:00. . Hi team . Account - Cable. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. New to the UK and just moved into our first home here. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. We would like to show you a description here but the site won’t allow us. 01-02-2023 10:59 - edited 01-02-2023 11:00. Browse Re: No wall socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. If you can get Quickstart, you can choose one of two delivery options. Tudor. The box does however have a hole in the bottom, through which i could see some. by harpreetsingh21 •. Re: No VM wall socket / wall socket damage. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Connect the Hub’s power cable with the blue tab. Connect the cable adaptor to the black. Any help much appreciated, could a mod please help? 0 Kudos Reply. . Step 4. I have 2 black sky looking cables but that is it. on 27-01-2023 17:22. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. This includes: The Stream box. - 5156068. Will an engineer h. I just found a box in the closet which has a cable indicated as CABELCON 4. Occasionally only a very short stub of wire is left behind often hidden within. That is the correct fitting, it should push on unless its too loose inside the large housing. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. We would like to show you a description here but the site won’t allow us. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. Buy Multimedia Sockets at Screwfix. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). No Wall Socket. Hello Virgin Media, we moved into a new house. My Virgin Media App. Don’t plug the power cable into a plug socket yet. Turn on and start the Box. Ashleigh_C. I unscrewed it and there is a male isolator inside the box. The wall box may be branded with the logos of an old cable TV company (not VM). There must have been a previous installation or you would not have been offered a self install. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Virgin Media; My Virgin Media; Shop;. • Check the connection is tightly connected, it will make a 'click' noise. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. We would like to show you a description here but the site won’t allow us. D01 C9W8. service status says landline and broadband working but TV has fault. Best Add a Comment Throwaway-teemo • 2 yr. Tudor. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. No wall socket. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I don't work for Virgin Media. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. Willferox, May 6, 2022 #1. 0 Kudos Reply. In response to Jonny-M. 0 Kudos. We have tried plugging it into the only box we found it would fit but no luck. Security. Hello sophieboulter1. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. We would like to show you a description here but the site won’t allow us. If you look into the back of your Hub, you'll see a port. Some properties do not have a wall socket, only a cable. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Or you may be quicker than average! You won’t be involved the whole time. Thank you. Getting Connected with Virgin Media is easy when you have a wall socket. INT. I have tried to contact vm but I don’t have a landline number so they w. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Once you have the adapter, you can use it to plug your phone into your hub. Register today and see the benefits for yourself. Virgin Media. . Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. on 29-01-2022 10:55. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Indeed, I just took further photos which may help illustrating. #2. It feels like I need to just obtain a connector to enable the two to fit. Call the pre-installation and delivery team on 0800 052 1734. Soumyjit. on 20-08-2022 22:47. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Back a step. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Wish this was made clearer when. All forum topics; Previous topic; Next topic; 1 REPLY 1. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. nor can I find a external brown box. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Any advise? Sometimes there is no wall box, just a trailing cable. Back a step. Next, connect the power cable. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I'm sorry to hear about the missing wall socket. Options. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. 13. Options. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. Landline connected to wall socket has been down for over 24hrs. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Virgin Media; My Virgin Media; Shop;. Preparing for Landline changeover to fibre. on a domestic hub you look at the values thus. Stream from Virgin Media. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). But I have no Virgin Media Wall socket in my house. Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. 4 weeks ago. I was sent the pack as. 1 Mar 2016. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. You need to go outside and locate the brown or grey omnibox on the wall. --Hub 3. Push the red label end of the white cable, into the wall socket. 9. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Virgin Phone Switchover. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. There is no fibre socket in this house. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Tried looking but can't see a way to book an engineer for this? Thanks. Mark as New; Bookmark this message; Subscribe to. Can you help me please. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I recently applied and received the delivery for a virgin package of tv broadband. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. There are 10 types of people: those. However, I do not have any of the specified wall sockets available. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. ThanksHello there. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Solved: we were not told we would need a Virgin media specific wall socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. . Virgin Media; My Virgin Media; Shop;. A couple of past examples are in the images below. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Internet connectivity is one of the most. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. All the wall sockets I can see are for BT. Checked every room in the new house but there were none. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). We would like to show you a description here but the site won’t allow us. Don’t plug the power cable into a plug socket yet. Call the Pre-installation and delivery team on 0800 052 1734. 4 weeks ago. The cable fits in the socket shown in the image attached. If you’re using a splitter, make sure that’s firmly connected too. The internal wall boxes are mostly oblong. Unscrew the connector from the wall box. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Socket should be on the underside. I'm currently renovating my living room, including the electrics. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. You need to go outside and locate the brown or grey omnibox on the wall. Security matters. wi-fi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The phone has been plugged into a wall socket and was working fine for years. Hi @bingoman000. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Options. The cable could be hidden within, or behind, furniture. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. We have a virgin media wall socket with an - 4353656 - 2. Being connected to the internet is one of the most important modern essentials in 20. Even sitting in the room above the router, the WiFi was dreadful. Browse Virgin Media Virgin Media Community. The "two cables" sound very like a Sky dish install. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. The wall box may be branded with the logos of an old cable TV company (not VM). We recently applied for a virgin package of tv, phone and broadband. Browse Virgin Media Virgin Media Community. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. VM will usually only supply a Quickstart to a property that had VM previously. Account - Mobile. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Hi, I recently moved to this house and placed an order for VM broadband which I received today. At least spell your title correctly jeezus . Networking and WiFi. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. jpeg File size: 143. Live TV uses co-ax cables. No virgin Media wall socket Vera03. log into hub3 - 192. I tried both the wires, it didn’t set up the WiFi. Re: No Wall Socket for Quickstart. 18-02-2023 10:23 - edited 18-02-2023 10:33. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. These enter my house via an air brick/vent very close to. Stay safe online. 0 KudosTrouble shooter. 0 Kudos. The other is marked TV, & this is used for TV & Broadband. Hello VLNeedham. Reply. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Router Plugin Port. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Security matters. When I was going to self-install it, I didn't find any wall socket. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. No Virgin Media socket Go to solution. 19 minutes ago. I'm very sorry to hear about the non wall socket. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. . Account - Mobile. So, a 50 minute broadband, TV and phone. Reduces the number of required wall sockets. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Rob. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Stay safe online. to be phone lines. • Take the red-banded end of the isolator cable and push it. Virgin Media; My Virgin Media; Shop; Help;. We have a virgin media wall socket with an - 4353656 - 2. Account - Mobile. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Plug into the wall socket. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . We have tried plugging it into the only box we found it would fit but no luck. Forum TeamThe box and cables may have been removed by the previous occupiers. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). How about using a 10m RJ11 to RJ11 telephone cable. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Phone line - 5 mins. Cihank617. Also available from the likes of Screwfix, Homebase, Toolstation etc. Manage Your Account. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The other is marked TV, & this is used for TV & Broadband. Im a new VM customer, and am getting Broadband and phone. 03. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I would love to help you get your service installed. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. . If I couldn't get the proper wall socket, the internet is not going to be set up su. Plug the cables into the hub. The thing is that there is no socket in the wall. com email address to different Virgin account. However no idea of how long that might take. . Sorry to hear you don't have a VM wall socket. Push the white cable with the black label into the Hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Crazy! They must be made of money. I have received my quick start-up kit. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Check your DMs btw. screw the master socket back to the wall. Virgin Mobile. Phone. Now to my Issue: I opted for the self-installation ki.